story 1:
i get a phone call from a patron who says they'd paid some fines within the past week and need a refund. i explain that those requests need to be handled in person by a manager or supervisor, i give them the name of that day's supervisor and how long they'll be around, and the patron hangs up.
later in my shift, my co-worker gets a call from this same patron, who explains that they've paid ~$20 in fines within the past week and they need a refund. co-worker asks if we were in error somehow - did we charge them for a lost item that was actually on the shelf, or did they return an item that they'd previously paid for, etc. no, says the patron, the fines were accurate. they just need the money back b/c they're short on cash and so if we could just refund the money on their card, they'll pay us back later.
co-worker asks for clarification/confirmation that the patron did indeed ask for a refund b/c they're a little light in the wallet, tells them that no, we can't do that, and gives them the name of the supervisor who'll be in the next day b/c this patron is not taking no for an answer, apparently.
i check in with a different co-worker and find out that the patron called twice and that day's supervisor confirmed that no, we couldn't give them back their money w/o a valid reason.
yet another co-worker compared it to going to a restaurant, ordering and enjoying a lovely meal, and then telling the waiter that you're short on cash and you'll pay them later. i said it'd be like calling your phone company and telling them you need a partial refund on the bill you've already paid for that month, but that you'll totally give them their money back later. we all agreed it'd be like paying a friend back the money you'd borrowed from them, and then asking for some of it back that same week.
this is particularly entertaining to me b/c i'm also light on cash this week (seriously, payday can't get here soon enough even though most of my check's already earmarked for various expenses), but i wouldn't think of calling verizon and asking for some of my cell phone bill money back.
story 2:
a couple comes up to the desk with their young child. they tell my co-worker that it's their first time, and we're both thinking they're going to ask about setting up new accounts. nope.
"so...we've heard this is a popular place. why do people like coming here so much?"
co-worker explains that we have a variety of programs for children, and a whole children's section including a play area, and, you know, books and stuff. the couple is then directed to the children's area so they can check it out for themselves and ask any of the children's librarians questions.
the couple heads over, completely unimpressed. we keep an eye on them and they spend less than 5 minutes in the children's section before leaving. we then collapse laughing b/c the tone of their question was so absurd. we don't work in a trendy nightclub or a popular restaurant. it's a library. it's popular b/c people like to check out books and movies and cds and audiobooks. they like using the computers. yeah, it's weird that people actually wait outside for the building to open first thing (i've seen it countless times now and it's never not amazing to me), but i've given up on trying to figure that out.
i think the next time i go to a fast-food restaurant, i'm gonna ask a similar question and see what happens.
both of these stories happened within the past 48 hours, btw. i couldn't make this stuff up if i wanted to.
oh, and speaking of stories - remember frank and ethel? i saw ethel the other day for the first time in what felt like forever. she and frank are both doing well.